Table of Content
Call now for more details - staff are happy to answer any of your questions about care. For more details - staff are happy to answer any of your questions about care. Get the latest care and retirement news, advice and offers sent straight to your inbox. Here you'll find everything you need to know about later life, from easy-to-understand care guides to expert advice on funding. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Find care homes that might be right for you, and book one or more visits.
There was a complaints procedure in place, however relatives told us they never had a cause to complain as any concerns they had were resolved promptly. There were good links developed with the local community and relatives of people were regularly attending a range of organised events at the service. Care designed to provide quality support and comfort for people living with life-limiting conditions. Individuals who require 24-hour assistance and care from qualified nurses due to medical conditions and/or personal living needs. This may include people that require intensive rehabilitative care following a stroke, or simply need support using a peg feeding tube.
We have all the necessary Personal Protective Equipment (PPE)
– the service is performing badly and we've taken enforcement action against the provider of the service. The home was welcoming and appropriately equipped to support the needs of people who lived there. We found the home was secure, and staff carried out a range of maintenance and safety checks frequently to ensure people's safety. Staff knew how to report their concerns under the whistleblowing and safeguarding procedure internally and externally to local safeguarding authorities. Staff knew how to promote people’s safety and mitigate risks to people’s health and welfare. There were enough staff employed through robust procedures to meet people’s needs in a timely way.
People's support plans carefully described their preferences, likes and dislikes and these were reviewed regularly. Where a person's health needs had changed this prompted a review of their needs and referral which were made to specialist health professionals where appropriate. People and their relatives commended the staff team for being kind and caring. Staff were knowledgeable about individuals’ needs and preferences and people had been involved in the planning of their care where they were able.
Specialisms and services
Staff had received appropriate training, support and development to carry out their role effectively. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. People and relatives spoke highly of how kind and caring staff were. They used words such as ’extraordinary’, ‘highly’ and ‘outstanding’ when they described staff’s behaviours, kindness and attitude when caring for people. We reviewed the information and data available to us about Broad Oak Manor Care Home on 8 December 2022. We have not found evidence that we need to reassess the rating at this stage.
These placed people at the centre of their care and created a warm and friendly family like environment. People and their relatives felt at home at the service and considered staff being their extended family members. Many relatives told us their loved ones were alive due to the loving care they received from staff. About the service Broad Oak Manor Nursing Home provides nursing care for up to 23 older people. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Broad Oak Manor Care Home
During our inspection we spoke with three of the 12 people who lived at the home and another person's relative. They said they felt safe at the home and trusted and liked the staff who provided their care. From the minute my came here they've checked with my and me and listened to what we've said.'We found that people's needs were assessed and care delivered in line with their individual care plans. We saw staff providing care and support to people living at the home.
Broad Oak Manor in Dartford provides nursing and residential care for anyone looking for a short stay or more permanent accommodation. We welcome anybody living with Parkinson’s and will help with end of life care when needed. Within each of our care homes the Care Home Manager leads a team of care and support Colleagues with skills and experience relevant to their respective discipline. Our family of care homes aim to deliver the kindest possible care and enhance the quality of life of Residents who choose to live with us. Broad Oak Manor has an ‘Open Door Policy’ to visitors and our management team is always available to answer any questions or give advice.
Care home fees
The provider ensured that appropriate infection control procedures were in place to minimise the risk of cross infection. Staff were provided with appropriate personal protective equipment and a range of audits relating to infection control had been conducted. The provider had arrangements to receive feedback from people who used the service, their relatives, external stakeholders and staff members about the services provided. People were confident to raise anything that concerned them with staff or management and satisfied that they would be listened to.
We consider meals to be a fundamental part of every Resident’s care plan. This includes full decoration of the home’s entrance lobby, hair salon, quiet rooms and corridors. The home’s dining rooms and lounges have also benefitted from beautiful new flooring, furniture, decoration and lighting. Located just next to the main building, the restaurant, library, exercise classes, and activity centre, are all on your doorstep, allowing you to keep doing the things you love. And, should you need more support in future, staying at Broad Oak Lane provides you with the security that both your care and accommodation can adapt with changes to come.
Specialist care designed to meet the challenges faced by people living with dementia. Accommodation, meals, and assistance with personal care and medication. Get your care home search off to a great start by requesting a free shortlist from Lottie’s team of care experts. We reviewed the information and data available to us about Broad Oak Manor Nursing Home on 8 December 2022.
Three of the people we spoke with described the home as, 'A very social place to live'. The management team worked hard to create an open, transparent and inclusive ethos within the service. There was a robust quality assurance system in place and shortfalls identified were promptly acted on to improve the service.
There were 17 people accommodated at the home at the time of this inspection. Broad Oak Manor Nursing Home provides accommodation for up to 27 older people who require nursing care. At the time of our inspection 19 people lived at the home.At the last inspection in January 2016 the service was rated Good. Their comprehensive learning and development programme enables them to explore a number of ongoing development opportunities so that they enjoy a long and rewarding career within our care homes. Care Home Managers are supported by a number of Colleagues with specific expertise and training in their chosen field as outlined below. The provider worked with other organisations to ensure people achieved positive outcomes and lived comfortably.
Daily life is thoughtfully designed to support mind, body and soul. In one of our 29 luxury houses on Broad Oak Lane, you can continue to live independently while benefiting from all the care and support of our staff, as well as being part of the Broad Oak Manor community. Working in the care industry can be really challenging – we can’t deny that. However, knowing you’re making a positive difference to peoples’ lives every day is really fulfilling. When you work in care, your role, no matter how senior, will play a huge part in helping others and improving their health and wellbeing. No two days will ever be the same but you’ll certainly be making a difference every single day.
Please feel free to call us for a viewing appointment or to discuss your personal requirements. There were effective systems in place to monitor the quality of the service provided. We saw that where shortfalls in the service were identified, action had been taken to make improvements. These were under review and further development to reflect better people’s likes, dislikes and preferences.
People and their relatives were involved in every aspect of their care and this made them feel valued and empowered to talk freely about their wishes or worries. Yes, Broad Oak Manor Nursing Home provides care designed to meet the challenges faced by people living with dementia. Care Sourcer is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you.
